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London Met Library Frequently Asked Questions

Find what you need in our searchable FAQ.

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How do I access an e-book?

818 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on May 23, 2022    Electronic Resources E-books

Electronic books (e-books) provide the full text of books electronically via the internet. They can be accessed on your desktop or on mobile devices via the  e-book tab in the Library Catalogue 24 hours a day, seven days a week.

Please note: the Library subscribes to a limited number of e-books from select suppliers only.  You will need to log on using your London Metropolitan University username and password to gain access.

E-books via the Library Catalogue

For problems with your ebook access, please use the chat or library email to request support.

Keywords: e-book, ebook, e-resources, open

 

 

 

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How do I access e-Journals off-campus?

The Library subscribes to a wide range of electric journals, all of which are accessible off campus. You will need to show that you are a London Metropolitan University member of staff or student by logging in.  When prompted for your username and password these are the same as your University network ID and password.

To find journal articles we recommend that you use Encore. This is similar to Google and searches all London Metropolitan University resources. If you prefer to browse through a specific journal then you can search by title using our E-Journals.

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How do I access my Library account online?

574 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 18, 2022    Catalogue Accounts and Logins

From the Library homepage, click the "Library Catalogue and My Account" link to be taken to the Library catalogue. At the top right of the screen there are the login fields. Enter your username and password.  Click 'login' and you'll see a new "My Account" tab appearing in the menu bar. You can go there to review your account, renew items, pay bills, etc.

Keywords: how to log in, library account, username, password, account, login

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How many times can I renew an item?

533 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 03, 2022    Library Basics

Loaned items will continue to renew automatically if they are not reserved, overdue or your account has been blocked.

You can check your loans and renew yourself via the library catalogue. Log-in using the button on the top righthand corner.

If you need help renewing please ask in person at the Library Information Desk or online via Library Chat.

Further information here

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Can I print in the Library?

525 views   |   0 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Nov 21, 2022    PCs and Printers

Yes; networked computers and multi-purpose printers and scanners are available throughout the libraries.

Students/Staff new to printing should refer to instructions on printing, photocopying and scanning are available here.

Guests should refer to the IT/Library services team to get set up with a printing account.

Keywords: how to print, printing, print credit, how do I print

 

 

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How do I find a book on the shelf?

495 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 29, 2022    Library Basics Finding Resources

To find a book within the Library you will need the book's unique classmark (also called a shelfmark).  If you have not already found the classmark, search the Library catalogue.

The library uses a classification system called the Dewey Decimal system - each subject is given a number/classmark sometimes called the shelfmark. Material is arranged on the shelves in numerical order.

A book will have a label on its spine with the relevant classmark.

The catalogue will indicate this number to show where a book is located in the library.

Maps:

For a video on finding a book on the Library catalogue  please click HERE

Keywords: where do you find books, location, finding, bookshelf

 

 

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Who is my Academic Liaison Librarian?

Follow the link below. Select your subject area from the list and you will be taken to a page containing contact details for your Academic Liaison Librarian as well as other useful information relevant to your subject area

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How do I book a group study room? (Room Bookings)

476 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 09, 2023    Library Basics

There are 2 bookable study rooms available at the Learning Centre, Holloway Road and 10 non-bookable study rooms available at the Aldgate Library.

How do I book a Library Study Room at Holloway Road?

  1. Log into your library account
  2. From the catalogue search bar enter the word study room
  3. Select study room Holloway Road
  4. Click on the book item button.
  5. Enter your university username/password at the login prompt.
  6. Select the day and time you would like to book a room.
  7. Click submit.
  8. Choose the room number you would like by clicking on the mark column (only those available will appear).
  9. Click submit and wait a few seconds.
  10. If successful a booking confirmation will appear.
  11. Click Ok.

Please check here for rules and up-to-date information on booking the Library Study Rooms.

 

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Why is my laptop not connecting to the Library Wi-Fi?

458 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 01, 2022    WiFi Laptop

The University uses eduroam for its wireless network.  To log in, your username is your full London Met email address.  Your password is your normal University password.

If you have been away from London Met's campuses for a long time it is likely that you will have changed your London Met password. It is good security practice to change your password regularly, and when you do any wireless devices that use your London Met password will also need to be updated so that they will reconnect to eduroam. The easiest way to do this when you are back on campus is to "forget" the eduroam wireless network and add it again to your device using your new password.

If you are visiting from another university then you will need to have registered for eduroam with your home institution before you arrive.

 

For further details please click HERE

 

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What are the latest COVID-19 restrictions for library services?

443 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 01, 2022   

Please see the following links for up to date information during COVID-19 restrictions:

 

 
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How do I pay my Library fines?

441 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 03, 2022    Library Basics

Fines may be paid online here.

To make a payment you will need your London Metropolitan University ID number and your date of birth.

Fines may take up to 48 hours (Mon – Fri) to be removed from your library account.

 

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What is a classmark?

The library uses a classification system called the Dewey Decimal system - each subject is given a number/classmark sometimes called the shelfmark. Material is arranged on the shelves in numerical order.

A book will have a label on its spine with the relevant classmark.

The catalogue will indicate this number to show where a book is located in the library.

  • For a video on finding a book on the Library catalogue  please click HERE

 

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How much are the fines on books and DVDs?

417 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 03, 2022    Library Basics

Fines are charged for the late return of 1 Week loan and 3 Day loan items.

All London Metropolitan University Students pay any Fines online via ePayment

Please refer to the Library Website for a breakdown of the different fines under the 
Borrowing and Renew information 

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What will I find in Special Collections?

407 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 22, 2021    Special Collections

Special Collections is part of Library Services. It comprises a Reading Room and several reference only collections including: The Trades Union Congress Library, The Frederick Parker Collection, The University Archive, The Archive of the Irish in Britain, Artists' Books, and oversize (mainly art and design) books. You do not need to use the material in the collections, the Reading Room is also a good place for individual silent study.

 

 

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I have lost a book. What should I do?

403 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 22, 2021    Library Basics

  • We will accept a replacement copy of lost, stolen or destroyed items.
    This needs to be approved by the appropriate Academic Liaison Librarian.

  • Contact your Academic Liaison Librarian before buying books.
    email:   alls@londonmet.ac.uk
    Providing your name in full and your student number

  • The replacement copy must be the same title as the one on your loan record.

  • It must be a new copy.

  • We only accept the latest edition of the title.

  • Where items are out of print, we may accept a second hand copy. Please discuss with your Academic Liaison Librarian before you purchase.

  • If you are not able to provide a replacement copy you will be charged a minimum fee of £50.00 per item, but the charge may be higher as we charge the actual price for more expensive items. If you find the lost item(s) within 3 months, we can refund the payment, less an administrative charge of £10.00 per item. We do not refund if a replacement copy has already been accepted.

     

You will be billed immediately for the replacement cost of the book plus any overdue fines

Payments are made online via ePayments

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Is there any way of finding out how long a book will be on loan for?

401 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 22, 2021   

The Library Catalogue indicates whether or not an item is available or out on loan.  If they are out on loan a due date is shown

For items you have issued to yourself you are able to find the due date by logging into your Library Account via the Library Catalogue

Alternatively go to the Library Information Desk, send an eMail or use the Library Chat facility

For Library contact details please click HERE

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How do I order an Inter library loan?

401 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 18, 2022    Inter Library Loans

Inter Library Loans are ordered from the British Library primarily and other UK locations if the British Library is unable to supply an item.

You can order Inter Library Loans through the Library Catalogue.  Please check our website for more information on Inter Library Loans.

Alternatively have a look at the User Guide which gives a step by step guide on how to order an Inter Library Loan through the Library Catalogue

Keywords: Ordering a book, ILL, Inter Library loan, request, requests

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Does it cost anything to borrow audio-visual material from the Library?

389 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 22, 2021    Library Basics

It does not cost anything to borrow audio-visual material from the Library. Both Aldgate and Holloway libraries have a large collection of DVDs. Aldgate also has a range of CDs, covering various music genres and sound effects.

There are also free online resources of film, documentary, music and images.

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If I wanted to return borrowed books, who should I address them to?

381 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 14, 2022   

Items may be posted directly to the following address:

London Metropolitan University
Learning Centre - Library Services
236-250 Holloway Road
London N7 6PP

 
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Can I use headphones to listen to music in the Library?

379 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 22, 2021    Library Basics

Headphones may be used anywhere in the Library but please make sure that the volume is set to a level that does not allow any sound to be audible to other Library Users. This is especially important in the Silent Study areas where low level noise can still be very distracting. Please be considerate to other Library users.  Please note, the Library does not supply headphones.

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