Frequently Asked Questions

Electronic books (e-books) provide the full text of books electronically via the internet.

They can be accessed on your desktop or on mobile devices via the Books and eBooks tab on Library Search 24 hours a day, seven days a week. Once you locate a book, you can access it using the 'Access options' button.

Alternatively you can browse our collections via the Ebook databases - A-Z of Library E-Resources.

If prompted for your username and password; these are the same as your University email and password.

You must access these resources using links provided by the Library, as we use custom links to authenticate you as a London Metropolitan University student/staff member.

For problems with your e-book access, please use the chat or library email to request support.

There are 2 bookable study rooms available at the Learning Centre, Holloway Road and 10 non-bookable study rooms available at the Aldgate Library.

How do I book a Library Study Room at Holloway Road?

1. Log into your library account
2. From the Library Search bar enter the word study room
3. Select study room Holloway Road
4. Click on the book item button.
5. Enter your university username/password at the login prompt.
6. Select the day and time you would like to book a room.
7. Click submit.
8. Choose the room number you would like by clicking on the mark column (only those available will appear).
9. Click submit and wait a few seconds.
10. If successful a booking confirmation will appear.
11. Click Ok.

Please check here for rules and up-to-date information on booking the Library Study Rooms.

Use this link to log into your library account and sign in using your London Met username and password.

You will also find this link in the menu on the Library homepage.

Yes. Networked computers as well as multi-purpose printers and scanners are available throughout the libraries. You may send items to print via your mobile device, laptop or the library computers.

Students/Staff new to printing should refer to instructions on printing, photocopying and scanning are available here.

Guests should refer to the IT/Library services team to get set up with a printing account.

Keywords: how to print, printing, print credit, how do I print

The Library Search indicates whether or not an item is available or out on loan.  If they are out on loan a due date is shown

For items you have issued to yourself you are able to find the due date by logging into your Library Account via Library Search

Alternatively go to the Library Information Desk, send an eMail or use the Library Chat facility

For Library contact details please click HERE

• We will accept a replacement copy of lost, stolen or destroyed items.
  This needs to be approved by the appropriate Academic Liaison Librarian.

• Contact your Academic Liaison Librarian before buying books.
  email:   alls@londonmet.ac.uk
  Providing your name in full and your student number

• The replacement copy must be the same title as the one on your loan record.

• It must be a new copy.

• We only accept the latest edition of the title.

• Where items are out of print, we may accept a second hand copy. Please discuss with your Academic Liaison Librarian before you purchase.

• If you are not able to provide a replacement copy you will be charged a minimum fee of £50.00 per item, but the charge may be higher as we charge the actual price for more expensive items. If you find the lost item(s) within 3 months, we can refund the payment, less an administrative charge of £10.00 per item. We do not refund if a replacement copy has already been accepted.

   

You will be billed immediately for the replacement cost of the book plus any overdue fines

Payments are made online via ePayments

Use Library Search to access a wide range of e-journals no matter where you are. Select the Journal Titles tab to search by journal name.  

You'll need to log-in with your London Metropolitan Univeristy username and password to access the e-journals.

You'll find lots more help and guidance about using journals in our guide: Understanding journals.

Headphones may be used anywhere in the Library but please make sure that the volume is set to a level that does not allow any sound to be audible to other Library Users. This is especially important in the Silent Study areas where low level noise can still be very distracting. Please be considerate to other Library users.  Please note, the Library does not supply headphones.

Your Academic Liaison Librarian can help with: 

• research for assignments, dissertations and projects
• effective use of Library subject collections, databases and other resources
• referencing and plagiarism
• basic study skills
• any other information needs you may have related to your studies

To find your Librarian and a link to book an appointment see: Academic Liaison Librarians - Studying at London Metropolitan University

The Librarians also provide subject guides which give details of key resources and library-related information for your subject: Subject Guides - LibGuides at London Metropolitan University

You can get in touch by email at alls@londonmet.ac.uk 

Fines are charged for the late return of 1 Week loan items 

All London Metropolitan University Students pay any Fines online via ePayment

Please refer to the Library Website for a breakdown of the different fines under the 
Borrowing and Renew information 

DVDs are available at both Aldgate and Holloway libraries.

You can also find online audio-visual resources here: A-Z of Library E-Resources

Loaned items will continue to renew automatically if they are not reserved, overdue or your account has been blocked.

You can check your loans and renew yourself via the library catalogue. Log-in using the button on the top righthand corner.

If you need help renewing please ask in person at the Library Information Desk or online via Library Chat.

Further information here

The University uses eduroam for its wireless network.  To log in, your username is your full London Met email address.  Your password is your normal University password.

If you have been away from London Met's campuses for a long time it is likely that you will have changed your London Met password. It is good security practice to change your password regularly, and when you do any wireless devices that use your London Met password will also need to be updated so that they will reconnect to eduroam. The easiest way to do this when you are back on campus is to "forget" the eduroam wireless network and add it again to your device using your new password.

If you are visiting from another university then you will need to have registered for eduroam with your home institution before you arrive.

For further details please click HERE

Due to the relocation of Special Collections to the Holloway Road Learning Centre, the Reading Room will temporarily be closed from August 2024 and will operate a limited enquiry service via email, during this period.

Special Collections is part of Library Services. It comprises several reference only collections including: The Trades Union Congress Library, The University Archive, The Frederick Parker Collection,  The Archive of the Irish in Britain, Artists' Books, and oversize (mainly art and design) books. You do not need to use the material in the collections, the Reading Room is also a good place for individual silent study.

Inter Library Loans are ordered from the British Library primarily and other UK locations if the British Library is unable to supply an item.

You can order Inter Library Loans through the Library Catalogue.  Please check our website for more information on Inter Library Loans.

Alternatively have a look at the User Guide which gives a step by step guide on how to order an Inter Library Loan through the Library Catalogue

• Inter Library Loans

Keywords: Ordering a book, ILL, Inter Library loan, request, requests

The library uses a classification system called the Dewey Decimal system - each subject is given a number/classmark sometimes called the shelfmark. Material is arranged on the shelves in numerical order.

A book will have a label on its spine with the relevant classmark.

The catalogue will indicate this number to show where a book is located in the library.

The library service offers a wide range of e-resources for students and staff.  You can browse the full range or filter by subject on our Library A-Z of e-resources

Also check out your library subject guide which will give you suggestions of key e-resources in your subject area.

Visiting, external and partnership users have limited access to these resources. (Please consult your school or contact us for more details).

To find a book within the Library you will need the book's unique classmark (also called a shelfmark).
If you have not already found the classmark, please use the Library Search

The library uses a classification system called the Dewey Decimal system
- each subject is given a number/classmark sometimes called the shelfmark.
Material is arranged on the shelves in numerical order.

A book will have a label on its spine with the relevant classmark.

The catalogue will indicate this number to show where a book is located in the library.

Maps:

• Learning Centre, Holloway: https://catalogue.londonmet.ac.uk/screens/hr.html
• Calcutta House, Aldgate: https://catalogue.londonmet.ac.uk/screens/aldgatelocation.html

For a video on finding a book on the Library catalogue  please click HERE

Keywords: where do you find books, location, finding, bookshelf

Fines may be paid online here.

To make a payment you will need your London Metropolitan University ID number and your date of birth.

Fines may take up to 48 hours (Mon – Fri) to be removed from your library account.

• Fines information.

Items may be posted directly to the following address:

London Metropolitan University
Learning Centre - Library Services
236-250 Holloway Road
London N7 6PP