London Met Library Frequently Asked Questions

Find what you need in our searchable FAQ.

Can I print in the Library?

1988 views   |   124   134   |   Last updated on Sep 18, 2020    PCs and Printers

Yes. There are colour/mono printers in the Library. Be sure to choose the desired options when printing documents; the default is double-sided printing. Dual purpose self service photocopiers/printers and binding machines are available across all sites. Your print account can also be used to pay for photocopying and scanning. Once a print job is sent, you can print from any machine in the universi... read more


How do I pay my Library fines?

1925 views   |   78   97   |   Last updated on Apr 12, 2019    Library Basics

Fines May Be Paid Online https://epay.londonmet.ac.uk/epayments/ To make a payment you will need your London Metropolitan University ID number and your date of birth. Fines may take up to 48 hours (Mon – Fri) to be removed from your library account ... read more


How do I access e-Journals off-campus?

1880 views   |   116   158   |   Last updated on Jul 30, 2019    Finding Resources Electronic Resources

The Library subscribes to a wide range of electric journals, all of which are accessible off campus. You will need to show that you are a London Metropolitan University member of staff or student by logging in.  When prompted for your username and password these are the same as your University network ID and password. To find journal articles we recommend that you use Encore. This is similar to Go... read more


What are the Library's opening hours?

1690 views   |   108   157   |   Last updated on Aug 30, 2016    Library Basics

Full details on our Libraries opening hours, including vacation periods, are given on our website    Opening Hours  ... read more


How do I access an e-book?

1585 views   |   123   140   |   Last updated on Jul 30, 2019    E-books Electronic Resources

    Electronic books (e-books) provide the full text of books electronically via the internet. They can be accessed on your desktop or on mobile devices via the  e-book tab in the Library Catalogue 24 hours a day, seven days a week.   Please note: the Library subscribes to a limited number of e-books from select suppliers only.  You will need to log on using your London Metropolitan University use... read more


How do I add credit to my ID card for photocopying and printing?

1359 views   |   140   120   |   Last updated on Sep 07, 2016    PCs and Printers

You can top up your print account using the online Print Credits system using a debit or credit card. You will need your University username and password. The minimum top up amount is £2.00. ... read more


How many times can I renew an item?

1311 views   |   132   135   |   Last updated on Oct 01, 2019    Library Basics

Please see our web page on renewing items for a full explanation of how to renew an item. Items automatically renew unless reserved, overdue or your account has been blocked. Remember that you cannot renew any items if you have fines of £20 or more, or if another person has reserved the item. Renewals ... read more


How much are the fines on books and DVDs?

1259 views   |   128   144   |   Last updated on Dec 19, 2018    Library Basics

Fines are charged for the late return of 1 Week loan and 3 Day loan items. All London Metropolitan University Students pay any Fines online via ePayment Please refer to the Library Website for a breakdown of the different fines Fines ... read more


How do I reserve an item that is out on loan?

1202 views   |   117   145   |   Last updated on Oct 16, 2020    Library Basics

For details please go to the Library webpage Reserve A Book ... read more


How do I access my Library account online?

1199 views   |   117   153   |   Last updated on Sep 05, 2016    Catalogue Accounts and Logins

From the Library homepage, click the "Catalogue and My Account" link to be taken to the Library catalogue. At the top right of the screen there are the login fields. Enter your username and password.  Click 'login' and you'll see a new "My Account" tab appearing in the menu bar. You can go there to review your account, renew items, pay bills, etc. Library homepage ... read more


How do I book a group study room?

1197 views   |   110   149   |   Last updated on Nov 16, 2020    Library Basics

Study Room bookings are not available until further notice ... read more


How do I connect my laptop or other device to the University Wi-Fi?

1179 views   |   124   128   |   Last updated on Apr 12, 2019    PCs and Printers

Students,staff and visitors can connect to Wifi using either the Eduroam or LondonMet guest Wifi connections. For details about connecting using Eduroam go to  IT Resources webpage WiFi Access To connect using LondonMet guest then go in person to the Library Information Desk to register for a temporary account. ​ ... read more


Where do I return my books?

1166 views   |   111   145   |   Last updated on Oct 30, 2020    Library Basics

Please return your items in person if possible. However, loans can be returned by Royal Mail if necessary. Using other courier services may result in books being returned back to the sender as our post room is not open 24/7. Pack the parcel well and send by a tracked delivery method to minimise the risk of loss or damage. Our postal address is: London Metropolitan University Learning Centre - Li... read more


I have lost a book. What should I do?

1161 views   |   100   166   |   Last updated on Jul 22, 2019    Library Basics

We will accept a replacement copy of lost, stolen or destroyed items. This needs to be approved by the appropriate Academic Liaison Librarian. Contact your Academic Liaison Librarian before buying books. eMAIL:   alls@londonmet.ac.uk Providing your name in full and your student number The replacement copy must be the same title as the one on your loan record. It must be a new copy. We only accep... read more


How do I order an Inter library loan?

1146 views   |   130   137   |   Last updated on Dec 10, 2020    Inter Library Loans

Inter Library Loans are ordered from the British Library primarily and other UK locations if the British Library is unable to supply an item. You can order Inter Library Loans through the Library Catalogue.  Please check our website for more information on Inter Library Loans. Alternatively have a look at the User Guide which gives a step by step guide on how to order an Inter Library Loan through... read more


How do I find a book on the shelf?

925 views   |   77   98   |   Last updated on Apr 12, 2019    Library Basics Finding Resources

To find a book within the Library you will need the book's unique classmark (also called a shelfmark).  If you have not already found the classmark, search the Library catalogue. http://catalogue.londonmet.ac.uk/ There is a classmark number on the spine of all Library books     ... read more


What is a classmark 

904 views   |   74   104   |   Last updated on Apr 12, 2019    Catalogue Library Basics Finding Resources

The library uses a classification system called the dewey decimal system ( each subject is given a number/classmark ) and the material is arranged on the shelves in numerical order A book will have a label on its spine with the relevant number/classmark The catalogue will indicate this number to show where a book is located in the Library For a video on finding a book on the Libary catalogue  pl... read more


Can I make a copy of a whole book?

858 views   |   60   92   |   Last updated on Sep 28, 2016    Copyright

It's highly unlikely that you can copy an entire book fairly without prejudicing the rights of the copyright owner, even for educational purposes.  The University's licence with the Copyright Licensing Agency (CLA) covers a lot of course related copying, but has restrictions on the amount that you can copy, or be supplied with: that is, no more than 5% or a complete chapter from a book, or a compl... read more


How long will it take for my inter library loan to arrive?

848 views   |   67   97   |   Last updated on Apr 12, 2019    Inter Library Loans

Unfortunately we are unable to guarantee as to when an inter library loan will be made available to you There are various reasons for this: Account Queries The Library Patron has outstanding queries on their account eg fines or expiry of registration. British Library The British Library may not hold the item so we may have to apply elsewhere. The item may be held in another section of the Briti... read more


How do I learn about Harvard referencing?

702 views   |   72   77   |   Last updated on Nov 16, 2020    Referencing and Citing

Our referencing pages offer some general advice on Harvard and includes details of guidebooks for other referencing styles. We also have a 1-page Harvard Referencing Guide. Remember, Harvard can vary in style so this handout is meant as guidance only.  Always check with your School or module leader for details of specific referencing requirements. Referencing Library Matters: Referencing  ... read more


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